Terms of Service

Introduction & acceptance

Welcome to Seamless Socials. The platform, website, and related services are owned and operated by Saurabh Sharma (Legal Name, Sole Proprietorship), operating under the trade name“Seamless Socials” (“we”, “us”, or “our”). These Terms of Service (“Terms”) form a binding agreement between you and Seamless Socials and govern your access to and use of our website, app, and related services (together, the “Platform”).

The Platform helps you join community events that we host at partner cafes (such as meetups, open mics, and book clubs), discover and reserve tables at partner cafes, settle cafe bills (including as a walk-in), and earn and redeem rewards, coupons, and offers where available. By creating an account, making a booking, submitting a bill, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Platform. Some features may also be subject to additional terms presented at the point of use (for example, checkout flows, offer rules, or partner house rules), which form part of these Terms.

Eligibility & accounts

You must be capable of forming a legally binding contract under applicable law to use the Platform. Certain features may require you to be of a minimum age in your jurisdiction.

Browsing and booking without an account

You can browse cafes and events, reserve a cafe table, book event tickets, and pay a cafe bill as a walk-in by providing your name, email, and phone number — without creating a full account. We use these details to confirm your booking and send you confirmations.

Signing in

To unlock and use your rewards, and to manage your reservations in one place, you can sign in using a one-time password (OTP) sent to your email, or with Google sign-in. You are responsible for keeping your account and email secure and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Cafe partner and administrator dashboards are restricted to authorized users and are governed by these Terms together with any separate partner agreement.

Events & ticket bookings

All community events are organized, curated, and hosted by Seamless Socials at partner cafes—we own the programming, audience management, and event experience. When you book an event, you provide your name, email, and (optionally) phone number, and select the number of spots (subject to a per-booking limit). Tickets may be free or paid, as set by us for each event.

• Paid events are processed through our third-party payment provider, Razorpay. Your booking is confirmed only after payment is successfully completed and verified. A pending booking that is not paid (for example, if you close the payment window) may be released.
• Free events are confirmed immediately on submission, without payment.
• On success, we send a confirmation to your email and generate a booking reference (and, for paid events, a payment reference). Our team checks you in at the venue using your booking details.

Event details — including programming, timing, capacity, pricing, ticketing, and the experience itself — are set and delivered by Seamless Socials. The partner cafe supplies only the physical space and its own food, beverage, and hospitality services.

Cafe reservations & walk-ins

Table reservations

To reserve a cafe table, you select a date, time, and party size and provide your name, phone, and email. On confirmation, we issue a session code and email it to you. You present this session code at the cafe to verify your booking and activate any applicable discount on your bill.

A reservation typically moves through stages such as confirmed, visited, and completed. After your visit you can enter your bill amount to see the cafe’s discount applied; the cafe then validates the amount. If a cafe cannot verify the amount, it may reject it and ask you to re-enter the correct bill.

Walk-in “Pay Bill”

If you are at a partner cafe without a reservation, you can use the walk-in flow: enter the cafe’s code (available from cafe staff or on the cafe’s listing), then your bill amount and contact details. Eligible cafe discounts, coupons, and rewards are previewed, and you pay the final amount at the cafe counter. The cafe validates the submitted bill to confirm the transaction.

Cafe availability, opening hours, pricing, discounts, table allocation, and the in-venue experience are determined by each cafe. Reservations are requests for a table and are subject to the cafe’s capacity and house rules.

Payments, bills & taxes

• Event payments are collected online through Razorpay at the time of booking. We do not store your full card or UPI details on our servers; these are handled by the payment provider.
• Cafe bills (both reservation and walk-in) are paid directly to the cafe, normally at the counter. The Platform calculates eligible discounts and rewards and shows the amount payable, but the cafe collects payment for the food and beverages it provides.
• All amounts are shown in Indian Rupees (₹) unless stated otherwise, and are inclusive of, or subject to, applicable taxes and charges as indicated at checkout or by the cafe.

You are responsible for the accuracy of the bill amount you submit. Submitting false or inflated amounts to obtain discounts or rewards is prohibited and may lead to rejection, reversal of rewards, or account action.

Rewards, coupons & offers

The Platform may offer rewards, coupons, and promotional discounts. These are a loyalty benefit we (or our partners) provide at our discretion and are subject to the rules below and any specific terms shown with each offer. Rewards are loyalty points, not currency, a deposit, e-money, or a financial instrument of any kind, and using them does not make us a bank, payment institution, or money transfer service.

• Rewards (cashback) may be earned on eligible cafe visits once the cafe validates your bill, and on eligible community events based on attendance, participation, or other qualifying activities. Rewards accrue as a points balance and can be redeemed only as a discount against future cafe bills made through the Platform. Rewards earned against an email may require you to sign in to unlock, view, and use them.
• Post-transaction reward discrepancies (over or under-crediting): All reward calculations and cashback accruals are provisional and subject to post-transaction audit, cafe validation, and reconciliation:
  • Under-crediting (fewer rewards credited than eligible): If you receive fewer reward points or cashback than entitled for an eligible completed transaction (e.g. due to technical latency, network drops, or calculation mismatches), please notify us at contact@seamlesssocials.in within 14 calendar days of the transaction with your booking reference, payment ID, or cafe bill receipt. Upon verification against partner cafe and payment logs, the eligible shortfall will be credited to your rewards balance.
  • Over-crediting (excess rewards credited): In the event that more reward points or cashback are credited to your account than entitled—whether arising from technical glitch, calculation error, bill revision, partial or full refund, duplicate processing, or system defect—Seamless Socials reserves the explicit right to correct, debit, reverse, or claw back such unearned surplus points from your wallet balance, or offset the excess against future reward accruals.
  • Finality of calculation: In case of conflicting calculations, billing adjustments, or disputed rewards, Seamless Socials reserves the final authority to audit transactional ledgers and determine the accurate reward entitlement.
• Coupons may provide a percentage discount, a flat amount off, or a free item, and are validated at the cafe. Where a cafe’s own discount and a monetary coupon both apply to the same bill, they generally do not stack — the larger of the two applies — while a free-item coupon may apply alongside a monetary discount.
• Rewards, coupons, and offers have no cash value except as explicitly stated. They cannot be withdrawn, cashed out, or transferred to a bank account, card, or other payment method, and cannot be sold, gifted, or transferred to any other user or third party. They are redeemable solely on the Platform and may have eligibility conditions, caps, or expiry dates.

We may modify, suspend, or discontinue the rewards program, coupons, or offers at any time, and may withhold or reverse benefits obtained through error, abuse, fraud, fake bookings, multiple-account manipulation, or other breach of these Terms. Eligibility and redemption rules are determined at our sole discretion.

Cancellations & refunds

Cancellation and refund eligibility depends on the type of service or booking:

• Event tickets: Cancellations made at least 48 hours before the scheduled event start time are eligible for a full refund. Cancellations requested less than 48 hours prior to start time or after the event commences are non-refundable. If an event is cancelled or rescheduled by us or the host organizer, you will receive a 100% full refund.
• Cafe reservations: Table reservations are 100% free with zero upfront charges. You may cancel your reservation at any time without financial penalty; food and beverage charges are settled on-site at the cafe for items actually consumed.
• Walk-in cafe bill payments: Payments authorized at the cafe counter for food and drinks consumed are final and non-cancellable once settled. Any food or hospitality concerns must be addressed directly with the cafe partner at the venue.
• Failed transactions: If funds are debited for an incomplete or dropped transaction, they are automatically refunded to your original payment method by the payment gateway/bank within 3 to 5 business days.

For detailed rules, refund modes, timelines, and dispute procedures, please review our comprehensive Refund & Cancellation Policy. For payment inquiries, contact us using the details below.

Reviews & user content

You may submit reviews, ratings, notes, and other content (“User Content”). Cafe reviews can be left after a completed, validated visit. By submitting User Content, you confirm it is accurate, lawful, and your own (or that you have the right to share it), and you grant Seamless Socials a non-exclusive, worldwide, royalty-free licence to host, display, and use it to operate and promote the Platform.

We may moderate, edit, refuse, or remove User Content that we reasonably believe is false, abusive, infringing, or otherwise in breach of these Terms, without notice.

Acceptable use

When using the Platform, you must not:

• Provide false information, impersonate others, or submit inaccurate bill amounts, bookings, or reviews.
• Misuse rewards, coupons, or offers, or attempt to obtain benefits you are not entitled to.
• Interfere with, disrupt, scrape, or attempt to gain unauthorized access to the Platform, partner dashboards, or other users’ data.
• Post content that is unlawful, harassing, hateful, discriminatory, or infringes others’ rights.
• Use the Platform for any unlawful purpose or in violation of a cafe’s house rules, our event guidelines, or safety instructions.

Cafe partners & events

Partner cafes are independent businesses that provide only the physical venue and their own food, beverage, and hospitality services. Each cafe is responsible for its listing, availability, pricing, in-venue discounts, and the quality and safety of its space and service. Cafe partners are onboarded and may be subject to approval and ongoing review.

Community events are organized, curated, and hosted by Seamless Socials—we are responsible for the programming, ticketing, audience management, and event experience. For cafe reservations and walk-in bills, we provide the technology to facilitate discovery, booking, and rewards, while the cafe delivers the food, beverage, and hospitality at its venue.

Intellectual property

The Platform, including its software, design, text, graphics, logos, and the “Seamless Socials” brand, is owned by or licensed to us and is protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, distribute, or create derivative works from the Platform except as permitted by law or with our written consent.

Disclaimers

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that listings, availability, discounts, or content will always be accurate, complete, or uninterrupted, or that the Platform will be error-free or secure.

While we host our own community events, we are not responsible for the acts or omissions of partner cafes or other third parties, including the quality, safety, or legality of their venue, food and beverages, or hospitality services.

Suspension & termination

You may stop using the Platform at any time. We may suspend or terminate your access, bookings, rewards, or account — with or without notice — if we reasonably believe you have breached these Terms, engaged in fraud or abuse, or where required by law or to protect the Platform, partners, or other users. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, and limitation of liability) will continue to apply.

Governing law & disputes

These Terms are governed by the laws of India. Subject to applicable law, the courts in India will have jurisdiction over any disputes arising out of or in connection with these Terms or your use of the Platform. We encourage you to contact us first so we can try to resolve any issue informally.

Changes to these terms

We may update these Terms from time to time to reflect changes to the Platform, our practices, or legal requirements. When we do, we will revise the “Last updated” date above and, where changes are material, provide additional notice where required. Your continued use of the Platform after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms, a booking, a bill, or your rewards? We’re happy to help.