Refund & Cancellation Policy

Introduction & platform scope

Seamless Socials (“we”, “us”, “our”) operates a digital marketplace and community platform enabling users to discover curated cafes, reserve dining tables, earn and redeem loyalty rewards on walk-in cafe bills, and discover and register for vibrant community events.

Because Seamless Socials connects distinct offerings — free cafe table reservations, in-venue cafe bill settlement, and paid community event tickets — cancellation and refund eligibility differs based on the specific transaction type. This document explicitly details the cancellation terms, refund eligibility, processing timelines, and grievance redressal mechanisms governing your use of our services.

Cafe table reservations

Our platform allows users to book dining tables in advance at curated partner cafes.

• Zero booking deposit: Cafe table reservations made on Seamless Socials are 100% free of charge. No upfront reservation fee, deposit, or minimum spend is debited through the platform to hold a table.
• Free cancellation: If your plans change, you may cancel your reservation at any time before the reserved slot directly from your account or by contacting support. Because no payment is taken for table holds, no financial refund or cancellation fee applies.
• Bill settlement at the cafe: Your bill is settled directly at the cafe venue based solely on the items you order and consume during your visit.
• No-shows: While we appreciate timely cancellations so partner cafes can release tables to other diners, no monetary fee is charged to users who fail to arrive for a free reservation.

Walk-in cafe bill payments

When dining at a partner cafe, you can settle your food and beverage bill using the Seamless Socials walk-in flow, applying eligible cafe discounts and redeeming earned cashback rewards before paying online.

• Authorized settlement: Walk-in payments are executed on-site after you have received your bill from the cafe staff and validated your table session code.
• Finality of settled bills: Once a walk-in payment is successfully authorized and credited towards your cafe bill for food and beverages consumed, the transaction cannot be cancelled or reversed through the app.
• Food & service quality: Food preparation, taste, ingredient quality, temperature, portion sizing, and in-venue hospitality are managed exclusively by the partner cafe. Any feedback, dissatisfaction, or requests for billing adjustments must be addressed directly with the cafe management at the venue before leaving.
• Technical duplicates or billing errors: If a technical error causes an erroneous duplicate deduction, or if funds were debited from your bank but the cafe POS did not receive confirmation, Seamless Socials will verify the transaction logs with our payment partner (Cashfree / Razorpay). Upon verification, any duplicated or unsettled amount will be refunded 100% back to your original payment source within 5 to 7 business days.

Paid event bookings & tickets

Seamless Socials organizes and hosts social meetups, workshops, vibeathons, and cultural gatherings at partner cafes. Some events are free of charge (RSVP), while others require paid ticket registration.

Attendee cancellations (48-hour policy)

Event capacity is strictly limited to ensure an exceptional experience, and venue spaces and catering resources are committed in advance:

• Cancellations 48+ hours in advance: If you cancel your paid ticket booking at least 48 hours before the scheduled event start time, you are eligible for a full refund of the ticket price (minus statutory payment gateway convenience fees, if applicable).
• Cancellations within 48 hours: Ticket cancellations requested less than 48 hours before the event commencement, or after the event has started, are strictly non-refundable.
• No-shows: Registered attendees who fail to arrive for an event, or arrive after the event concludes, are not entitled to a refund or date transfer.

Cancellations & postponements by organizers

• Event cancellation: If an event is cancelled by Seamless Socials or the host organizer (due to weather, force majeure, venue unavailability, or organizer rescheduling), all ticket purchasers will receive a 100% full refund automatically. No cancellation or processing charges will be deducted.
• Event rescheduling: If an event date, time, or venue is substantially altered, your booking remains valid for the new schedule. If you are unable to attend on the revised date, you may request a 100% refund within 7 calendar days of receiving the rescheduling notice.

Ticket transfers

If you cannot attend an event, you may transfer your confirmed ticket to another person up to 12 hours before event start time at no extra charge. Contact our support team with your booking reference and the replacement guest's name and email to update the guest manifest.

Failed & dropped transactions

In rare cases, network disruptions between your bank, UPI application, or payment gateway may result in an amount being debited from your bank account without a confirmed ticket or receipt being generated on Seamless Socials.

• Automatic reversal: Dropped or orphaned transactions are identified automatically during payment gateway reconciliation. In most instances, your issuing bank will automatically reverse the debited amount to your account within 3 to 5 business days.
• Support escalation: If your funds have not been credited back after 5 business days, please email contact@seamlesssocials.in with your payment UTR / bank reference number and transaction date. Our payment operations team will resolve the status with Cashfree/Razorpay on high priority.

Rewards, wallet points & coupons

Our platform includes loyalty rewards and promotional coupon programs:

• Non-cash nature: Seamless Socials wallet points and cashback balances are promotional loyalty credits. They carry no independent cash value, cannot be encashed or transferred to an external bank account, and are not refundable as legal tender.
• Points restoration on cancelled events: If you redeemed wallet reward points towards a paid event ticket that is subsequently cancelled and refunded in accordance with this policy, the redeemed reward points will be promptly restored to your wallet balance.
• Coupons & promo codes: Promotional coupons and discount vouchers cannot be refunded or redeemed for cash. In the event of an organizer-cancelled booking, replacement coupon codes may be issued at our discretion.
• Discrepancies in reward accrual (over or under-crediting after a transaction): In the event of any discrepancy in reward points or cashback credited following a cafe visit or event transaction:
  • Under-credited rewards: If you receive fewer rewards than eligible for a completed, validated transaction, notify us within 14 days at contact@seamlesssocials.in with your transaction/bill receipt. Upon verification against cafe and payment records, the shortfall will be credited to your wallet.
  • Over-credited rewards: If an erroneous surplus of rewards is credited due to technical errors, bill revisions, cancellations, duplicate triggers, or computational discrepancies, Seamless Socials reserves the right to reconcile the balance and debit or reverse the unearned points, or deduct the difference from subsequent earnings.

Refund methods & timelines

All approved refunds are strictly processed through the same payment route used during the original transaction:

Note:The exact time required for funds to reflect in your account depends on your issuing bank's clearance cycle and non-working days/bank holidays.

Grievance redressal & support

If you have questions regarding this policy, need assistance with a cancellation, or want to check the status of a refund, our customer support team is available across the following channels:

Grievance Escalation SLA: Every refund inquiry is acknowledged within 24 to 48 hours. Complex dispute investigations involving partner cafes or banking networks are resolved within a maximum of 7 business days.